Return Policy for Roy Luxury Perfume

At Roy Luxury Perfume, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a flexible return policy to ensure a hassle-free shopping experience. Please read the following guidelines carefully:

Eligibility for Returns

Timeframe: Returns must be initiated within 15 days of the delivery date.
Condition: Products must be returned in their original, unused, and unopened condition, with all packaging and seals intact.
Proof of Purchase: A valid proof of purchase, such as a receipt or order confirmation, must be provided.

Non-Returnable Items

Perfumes that have been opened, used, or damaged by the customer.
Custom or personalized items.
Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.

Process for Returns

Initiate Return: Contact our customer support team via +1 505 262 2323 to initiate the return process. Please provide your order details and reason for return.
Approval: Once your return is approved, you will receive instructions on how to send the product back to us.
Shipping Costs:
- If the return is due to our error (e.g., wrong product shipped), we will cover the return shipping cost.
- For other reasons, the customer is responsible for return shipping fees.

Refund Policy

Inspection: Once we receive your returned product, it will be inspected to ensure it meets the return eligibility criteria.
Refund Method: Refunds will be issued to your original payment method within 7–10 business days after approval.
Restocking Fee: A restocking fee of $10 may apply for certain returns.

Exchanges

If you would like to exchange your product for a different one, please contact our customer service team. Exchanges are subject to product availability and must adhere to the same return criteria.